Reference

Privacy Policy at q99live

Open your account and this is the page that tells you what we hold, why a bKash or Nagad transfer reference sits in your wallet history, and how to get a record corrected.

Account detailsWallet referencesCookie choicesRequests we accept

Explore the Lobby Read FAQ

DATA CONTROLS

Cookies, Sign-In Codes and Retention

A short session cookie keeps you signed in and remembers the language you picked; the optional ones you can switch off in the app without losing your place in the lobby. Sign-in runs on a one-time code sent to your mobile number, so a leaked password alone will not open your account wallet. Transaction records stay while the account is live and for whatever period local law then asks of us, after which they are removed rather than parked on file. Want a copy, a correction or the record closed? Send it from your registered email and we run the verification first.

Cookies we set

The session cookie runs the sign-in and your language setting. Optional measurement cookies can be switched off from the app menu, and the lobby keeps working without them.

Sign-in checks

A one-time code goes to your mobile number at each new sign-in. New devices appear in your profile list, and you can end a session you do not recognise straight away.

Retention

Wallet references and deposit records stay while your account is open, plus the period local law sets. When that ends, the record is deleted instead of being kept aside.

Changes and access

Ask for a copy of what we hold, a correction to a name or number, or closure of the account. Write from your registered email and we verify before acting.

ACCOUNT HELP DESK

Reaching Us About Your Own Record

If a privacy question is about your own record, the quickest route is the chat panel inside your account wallet - it opens with your account already loaded, so you never have to explain who you are. Written requests can go from the email tied to your account, and we reply there so nobody else can act on your file. Either way, keep the transfer reference from bKash, Nagad or Rocket to hand; it pulls the right entry up without a back-and-forth.

Live chat Open the chat panel from your account wallet and paste the transfer reference from bKash, Nagad or Rocket. The agent sees your account already, so there is no re-explaining at the start.

Email request Write from the address registered on your account. We answer there and nowhere else, which keeps a request from a stranger out of your file.

In-app record Your profile shows the phone number, wallet reference and device list we hold, so you can check the record yourself before asking us to change anything.

What We Collect and Why We Keep It

q99live Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account with us starts a record, and this page sets out what sits in it. We hold the mobile number you sign in with, the name you give us, your device and session details, and the reference numbers from every bKash, Nagad, Rocket, Upay

1
or bank transfer you send into your account wallet. Every entry has a reason: a phone number lets you sign in, a transaction reference proves a deposit, a device list warns you when someone else tries your account. Those references are also how we match a
2
payment to you and settle a dispute months later if you come back with one. We do not sell your details. A payment partner sees the amount and the reference; a game studio sees a session, not your wallet number. If you ask us to change
3
a name or a mobile number, we check it against the wallet record before anything moves, because that record is what routes money to you. Withdrawals follow the same rule and go back to the wallet that funded the account. Records stay while your account is
4
open, and for the period local law then requires us to hold them. What we can offer you depends on your local law and eligible regions, so a wallet rail, a payment route or access to the lobby can differ from one market to the next.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Questions You Send Us Most

Most of what people ask us comes down to three things: what we keep, who sees it, and how to get it changed. Below are the answers we send most often, worded the way we would say them in chat. If your own case is not here, the chat panel in your account wallet is the shortest route, and our team replies there. Keep in mind that access and eligibility depend on your local law and eligible regions.

Your mobile number, the name you give at sign-in, device and session data, and the reference numbers of transfers you send through bKash, Nagad, Rocket, Upay or bank transfer into your wallet.

We store the transaction reference tied to a deposit, not your wallet PIN or your bKash password. Keep those with your own operator, because we never ask for them.

Send the request from the email registered on your account and tell us which record you want. We confirm it is you before anything is released to anyone.

Yes, you can ask us to close it. We stop using the record, then delete what local law lets us delete and hold only what it still requires of us.

The session cookie is what keeps you signed in, so blocking all of them breaks the sign-in. Optional measurement cookies can be switched off without touching your account.

A studio receives what a session needs to run a table or a slot round. It does not receive your wallet number, your email or the rest of your account file.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSlot Starfire Appq99live App

Privacy Policy at q99live

Cookies, Sign-In Codes and Retention

Reaching Us About Your Own Record

Privacy Questions You Send Us Most

01 What details does q99live keep when I open an account?

02 Do you store my bKash or Nagad wallet number?

03 How do I ask for a copy of my data?

04 Can I close my account and have the record removed?

05 Does the lobby work if I block cookies?

06 Will my data be shared with game studios?

Privacy Policy

Related pages

Related pages